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Hive AI

Search in SQL DB Agent

The Search in SQL DB Agent simplifies product discovery in large, complex catalogues through intelligent, context‑aware search. It helps users find the right product faster without requiring exact input, improves accuracy across multi‑dimension and multi‑country setups, and increases efficiency in customer service and sales workflows.​

Business challenge:

Finding the right product in a large, multi‑dimensional product catalogue is difficult and time‑consuming. Customer Service teams often need to enter very precise search criteria to locate the correct item, which slows down service and reduces efficiency—especially when the catalogue includes many product variations across multiple countries.

Core Features:

The solution provides an intelligent, agent‑assisted search experience that simplifies navigating large, multi‑dimensional product catalogues. It reduces the need for precise input by offering smart, context‑aware suggestions to help users find the right product quickly.

  • Agent‑assisted search that simplifies complex product lookups.
  • Faster retrieval of the correct product in F&O/ERP systems.
  • Supports multi‑dimension catalogue structures without requiring exact search criteria.

Key benefits:

  • Significantly reduces search time.
  • Improves accuracy in finding the right product.
  • Enhances customer service efficiency and sales performance.
  • Makes working with large, multi‑dimension catalogues much easier.

Business Functions:
Customer service Finance Governance Human resources IT Legal Master data management Operations Other Procurement Product management Professional services Project management Sales / pre-sales Risk & compliance Sales support Security Supply chain management Warehouse operations
Industry:
Education Energy & utilities Financial services Healthcare Logistics & transportation Manufacturing Other industries Professional services Public sector Retail Telecommunications Travel & hospitality Wholesale & distribution
Domain:
CRM / Customer Engagement Cloud Infrastructure Data & Analytics Integration & APIs ERP Microsoft 365 Modern work Security Project Operations Sharepoint Sustainability
Business Impact:
Increased efficiency Cost reduction Customer satisfaction​ Faster time-to-resolution​ Quality improvement Improved employee experience
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